Our Store Policies

Because We Care

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent policies for our customers. Learn more below and reach out with questions.

Shipping and Delivery

What You Need to Know

At Innovative Soft Ltd, we are committed to delivering your products to you as quickly and efficiently as possible. Please read our Shipping and Delivery Policy carefully before placing your order.

Shipping Methods and Charges We offer several shipping methods, including standard shipping and expedited shipping. Shipping charges will vary depending on the shipping method you choose and your location.
Order Processing Time We typically process and ship orders within 1-2 business days of receiving your order. However, processing times may be longer during peak seasons or for certain products.
Estimated Delivery Time The estimated delivery time for your order will depend on your location and the shipping method you choose. Standard shipping usually takes 5-7 business days for delivery, while expedited shipping can take 2-3 business days. Please note that delivery times are estimates only and not guaranteed.
Order Tracking We will provide you with a tracking number for your order once it has shipped. You can track your order using the tracking number provided on our website or through the carrier's website.
International Shipping We currently only offer shipping within the United States. We do not offer international shipping at this time.
Delivery Issues If there are any issues with the delivery of your order, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at info@innovativesoft.co.nz.

This Shipping and Delivery Policy is subject to change without notice. Please review it periodically for updates.

Effective Date: 2021

Returns and Refunds

Everything You Need to Know

At Innovative Soft Ltd, we stand behind the quality of our software products. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee.

If you are not satisfied with your purchase, please contact us within 30 days of your purchase date to request a refund. We will provide you with instructions on how to uninstall the software and remove it from your computer or device.

Please note that we can only provide a refund for the software if it has been removed from installation. If you have not removed the software from your computer or device, we cannot issue a refund.

Refunds will be issued to the original payment method used for the purchase within 5-7 business days of the approval of the refund request. Please note that some payment methods may take longer to process the refund.

If you have any questions or concerns about our Return and Refund Policy, please contact us at info@innovativesoft.co.nz.

This Return and Refund Policy is subject to change without notice. Please review it periodically for updates.

Effective Date: 2021

Warranty Disclaimer

About Our Policy

All products and services provided by Innovative Soft Ltd come with a default 1-year limited warranty, unless otherwise specified for certain customized software. These products and services are provided "as is" and without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights.

Innovative Soft Ltd does not warrant or make any representations regarding the use, validity, accuracy, or reliability of the products or services provided on our website or through our business. We do not warrant that the products or services will be free from errors or defects, or that they will meet your requirements.

Innovative Soft Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our products or services, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the above limitations may not apply to you.

By using our products or services, you agree to indemnify and hold Innovative Soft Ltd harmless from any claims, damages, liabilities, costs, or expenses (including attorney's fees) arising out of or in connection with your use of our products or services.

This Warranty Disclaimer is subject to change without notice. Please review it periodically for updates.

If you have any questions or concerns about this Warranty Disclaimer, please contact us at info@innovativesoft.co.nz.

Our Privacy Policy

All About Information Security

At Innovative Soft Ltd, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or purchase our products and services.

Information We Collect We may collect personal information from you when you use our website or purchase our products and services. This may include:

Your name, email address, phone number, and other contact information
Your billing and shipping address
Your payment information, such as credit card details
Information about your orders and purchases
Your browsing and search history on our website
Your IP address and device information
Any other information you provide to us

How We Use Your Information We may use your personal information for the following purposes:

To process and fulfill your orders and purchases
To provide customer support and respond to your inquiries
To improve and personalize our website and services
To communicate with you about our products, services, and promotions
To detect and prevent fraud and unauthorized access to our website and systems

How We Share Your Information We may share your personal information with the following third parties:

Our payment processor, to process your payments
Our shipping and delivery partners, to fulfill your orders
Our IT and security service providers, to maintain and secure our website and systems

We may also disclose your personal information if required by law or to protect our legal rights.

Cookies and Other Technologies We may use cookies and other technologies to collect information about your browsing and shopping behavior on our website. This information may be used to improve our website and personalize your experience.
Your Rights and Choices You have the right to access, correct, and delete your personal information that we collect and maintain. You may also opt-out of receiving marketing communications from us by following the instructions in our emails.
Security We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. We use industry-standard security technologies and procedures to protect your data.
Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@innovativesoft.co.nz.

Effective Date: 2021